Announcing Manuscript On-Premises

With the rush to the Cloud, many tools have let their on-premises options fall by the wayside. This can be really frustrating for software development teams who need to have the applications they use run on their own servers.

Maybe you’re subject to regulations determining how you use and store sensitive data. Or you’ve become frustrated by the ever-changing rules around data privacy, like with Safe Harbour and Privacy Shield. Perhaps your team has concerns about the political or legal factors that might affect your risk over time. Or you simply want to know where your data is and control your working environment. No matter what drives your need, best-in-class on-premises tools are essential.

This is why we built Manuscript with the **exact same powerful features **and world-class support whether it runs in the Cloud or on-premises.

Recently, we launched Manuscript, built on the FogBugz engine that has pioneered project management over the last 17 years, and based on the insights gained from the thousands of software development teams that have used the platform.

The result is a project management tool purpose-built for making software. It’s deeply opinionated about how to help a team make great software and includes all the essentials you’d expect, like task management, prioritization, scheduling, sprints, story points, and all that good stuff. But then we saw a chance to do something really new, based on a few simple ideas:

We’ve been inspired by how Slack has done a great job of reducing email sent within teams (including ours!) and wanted to bring that same seamless experience to capturing bug reports or even answering customer questions. So Manuscript triages emails that come in from customers or even through your web contact form and files them right alongside automated bug reports and your team’s own tasks. This makes them easy to track in one place, so you don’t lose important decisions because they’re buried in email.

Manuscript has cases, not issues. Cases work better than the issues or tickets you might be used to in other systems — you aren’t forced to fill out a bunch of mandatory fields, and every case is assigned to just one person. That means you always know who’s accountable and no decision or task ever falls through the cracks because everybody thought it was somebody else’s problem. Even better: in Manuscript, search really works. Cases are easily searchable by anything you can remember about them, even if it’s just “I know I saw this thing last week and it was assigned to Bob”, Manuscript can help you find what you’re looking for.

Let’s face it, a lot of project management tools are trying to up-sell you on their chat platform or their productivity suite. Manuscript works with the tools your team already likes, and these integrations are free, customizable and open source, instead of being complicated, expensive and out of date. Since Manuscript has a great API, as well as example integrations that are easily remixable on Glitch, it’s simple to connect it to any proprietary tools you’re using, too.

And we don’t nickel and dime you on the stuff that you need — so features like a support helpdesk, document collaboration, crash reporting as well as so-called ‘Enterprise’ functionality like Single Sign-on with SAML 2.0 are all in the box.