We’re taking a break from our weekly round up of noteworthy apps to share a post written by Mads Hartmann, the Engineering Manager for our platform team. From time to time, we’ll post articles written by Glitch employees that give you a sneak peek into some of the behind-the-scenes work that goes into making Glitch go and grow. 

Over the past year, Mads has written a multi-part series about observability at Glitch and the tools and processes we’ve implemented to make the site more reliable. The most recent post goes into a deep dive on SLO-based alerts - challenges with our previous on-caller system and an excerpt of our internal tech spec. There’s also a getting started guide that’s a good primer if you’re not familiar with SLOs or want to learn more about what goes into their implementation.

“We’re hoping that by implementing SLOs - and alerting on them - we’ll be able to improve communication during incidents, reduce the toil on on-callers, and help improve our reliability in a way that’s meaningful to our users.”

Read the full post here. And if you want to work alongside talented and thoughtful engineers like Mads, we’re hiring. 

Adopting SLO-based alerting on Glitch

This past week has again made visible the centuries-old systems of violence that have been one of the ugliest and most painful parts of America's foundation. It's time to uproot those foundations.

There are pragmatic, specific, achievable actions we can take to end police violence. Police contract reform, demilitarization and non-police alternatives work and save lives. We encourage our community to join us in financially supporting Campaign Zero and their work to advocate for policy solutions to end police violence in America, which are grounded in these meaningful, effective tactics for stopping the bloodshed in our communities.

We support the Black Lives Matter movement, and offer our full support and and strength to our Black workers and community members who are deeply affected by this ongoing trauma. On top of these sentiments, we make specific requests to the leaders who regularly tell us they want to support companies like ours. While our team is remote and distributed, we are a company based in New York City, and so we begin our work in our own community.

Our goal is simple: we demand the end of police violence in our community. We categorically reject NYPD Commissioner Shea's blaming of violence on protestors, and the broader NYPD pattern of attributing violent policing actions to "protecting business interests". It is never valid to commit systemic violence against people, and we reject our work and our workers being used as an excuse to do so. We reject media characterizations and policing policies that prioritize objects or buildings over lives.

We call upon our Mayor Bill de Blasio to unequivocally take action on the reforms listed above before the end of 2020, and to commit to ending police violence. We ask our Public Advocate Jumaane Williams to prioritize advocacy around these reforms. We ask Borough President Gale Brewer to use her powers of fund allocation to defund programs which enable this kind of systemic violence. We ask District Attorney Cy Vance to end carceral abuses like cash bail and over-prosecution.

We ask New York Governor Andrew Cuomo to stop enabling violent policing through funding militarization of police and through enacting criminalizing actions like curfews, which are disproportionately and unfairly enforced against vulnerable communities, especially Black communities. We ask NY Attorney General Letitia James to continue her stated intent to prosecute policing abuses. We ask Senators Schumer and Gillibrand to support the specific actions above to reduce, and quickly end, police violence.

We commit to asking our leaders about their actions on these efforts each time they look to us to support their claims of supporting businesses, entrepreneurship, or innovation. There can be no opportunity without justice. Black Americans deserve accountability and justice from the systems meant to serve them. It should be enough for a single person to stand up and say "this violence is wrong, and these killings are wrong", but if it takes companies adding their voices, then we lend ours to amplifying the call to end police violence.

We remember George Floyd. We remember Breonna Taylor, Tony McDade, and Ahmaud Abery. We honor their lives, their names, their memories, and those of the far too many other people whose voices have been silenced.

Yassin Mohamed, Finan H. Berhe, Sean Reed, Steven Demarco Taylor, Breonna Taylor, Ariane McCree, Terrance Franklin, Miles Hall, Darius Tarver, William Green, Samuel David Mallard, Kwame Jones, De’von Bailey, Christopher Whitfield, Anthony Hill, De’Von Bailey, Eric Logan, Jamarion Robinson, Gregory Hill Jr, JaQuavion Slaton, Ryan Twyman, Brandon Webber, Jimmy Atchison, Willie McCoy, Emantic Fitzgerald Bradford J, D’ettrick Griffin, Jemel Roberson, DeAndre Ballard, Botham Shem Jean, Robert Lawrence White, Anthony Lamar Smith, Ramarley Graham, Manuel Loggins Jr, Trayvon Martin, Wendell Allen, Kendrec McDade, Larry Jackson Jr, Jonathan Ferrell, Jordan Baker, Victor White III, Dontre Hamilton, Eric Garner, John Crawford III, Michael Brown, Ezell Ford, Dante Parker, Kajieme Powell, Laquan McDonald, Akai Gurley, Tamir Rice, Rumain Brisbon, Jerame Reid, Charly Keunang, Tony Robinson, Walter Scott, Freddie Gray, Brendon Glenn, Samuel DuBose, Christian Taylor, Jamar Clark, Mario Woods, Quintonio LeGrier, Gregory Gunn, Akiel Denkins, Alton Sterling, Philando Castile, Terrence Sterling, Terence Crutcher, Keith Lamont Scott, Alfred Olango, Jordan Edwards, Stephon Clark, Danny Ray Thomas, DeJuan Guillory, Patrick Harmon, Jonathan Hart, Maurice Granton, Julius Johnson, Jamee Johnson, Michael Dean

Taking Action to Protect Black Lives

We published our look back at our year at Glitch, and I’m incredibly proud of what our team and community have accomplished! But we also encountered our share of challenges — some serious — over the course of 2019. The end of the year is a time of reflection, so I want to talk about those bugs we found, both to acknowledge the bugs we’ve found and share what we’re learning as we work on solving them.

All of this is in keeping with the spirit that underlies our company. When we picked the name “Glitch”, we wanted to emphasize the very human reality that things/people/processes are often imperfect - they have bugs or mistakes. But if we commit to working on them together, we can make great things.

The most visible challenge we had in serving our community this year is keeping up with scaling the technical infrastructure that makes all these millions of Glitch apps possible. Glitch uses an unusual system design (every Glitch app is its own, unique Docker container with a full Linux environment in it) that may not be obvious when simply browsing the site, but it does take some real heavy lifting to make it go.

A few times this year, that system didn’t run as smoothly as everyone would expect. Most notably, we had a fairly lengthy outage on November 4th that we documented here. During each of the times we faced technical issues like this over the course of this year, we’ve been really heartened to see the community be so supportive (so much #hugops!) and understanding about the challenges of scaling.

But if we are serious about Glitch becoming a part of every developer’s toolkit (see Connecting to Coders, below), we have to be a platform everyone can trust. We have to meet and exceed our community's expectations for stability and reliability. We've made a big investment on that front, while also focusing more on user-facing features that makes the creation experience on Glitch smoother and even more enjoyable.

2019 was also the year that many of our talented people chose to come work at Glitch—most of our team has been with the company less than 12 months! It’s been incredible to see our team grow by leaps and bounds and to find out everyone’s superpowers as they work together.

But as we rapidly grew our team, we failed to commensurately grow the processes and infrastructure necessary to support everyone properly. The result has been a lot of needless stress and tension and frustration. On its own, this is a significant problem, but when we’ve talked a lot about wanting to build a company that does these things better, a failure here is twice as painful for the people on our team who are affected. As the person who most often talks publicly about the positive ambitions we have here at Glitch, I’m also the person ultimately responsible for the times we haven’t delivered on those promises.

Underinvesting in HR and people infrastructure while a startup goes through a big period of growth is one of the most common, and egregious, mistakes. And no surprise, this has had the biggest negative impact on the areas where we were trying hardest to do something different — salary transparency, benefits, and supporting remote work. We are still deeply committed to getting these things right, and I’ve been working with our whole leadership team to make sure we get this fixed as quickly and completely as possible. Our next steps are bringing in experienced help immediately, reviewing where we’ve fallen short of our documented goals, and talking to every member of our team to gather their explicit feedback about expectations going forward. We’re also making hiring a head of people a top priority and are actively seeking out qualified candidates.

The third big challenge we’ve faced this year is making it clear and easy for every creator, from professional programmers to brand new coders, to understand how Glitch will fit into their workflow. We have a complicated product, that can be used in many different ways for many different things, and while people love our community and its creations, it’s not always obvious for a new user where to start and how to use Glitch. On top of this, there are so many stresses and distractions in the tech world right now that many people don’t know how a happy web community fits into the problems they’re trying to solve.

We’ll be addressing this by simplifying and sharpening our focus in 2020. None of our capabilities will go away, but we will make it far more obvious how a working coder can take advantage of Glitch’s power and simplicity. We’ll also strengthen Glitch as a platform and as a business by introducing paid services for the features you’ve told us you need most and find most valuable.

You can get an idea of how Glitch will fit into your workflow already with examples like the starter kits for Magic Leap, MapBox, Datasette, and integration into Visual Studio Code. Expect to see more of this in the new year, and if you run an open source project or offer an API to developers, get in touch and we’ll help you make it easier for any coder to get started.

As we’ve reflected back on both the biggest successes and the biggest challenges we faced in 2019, there’s something interesting that connects them both together. Everyone on our team at Glitch, and everyone in our community, is unified in believing in the vision of a creative community. Everyone is inspired by seeing what regular people all over the world are creating, and seeing a flourishing of a more human internet filled with things that surprise or delight us, or simply solve a meaningful problem. Even at our most stressed moments, we still believe deeply in the community we’re building on Glitch, and in the importance of enabling people to create a better internet for themselves.

There’s something really powerful about a mission that a community, and a team, can believe in even when the going gets tough. One of the underlying themes for all of Glitch is that we can make really amazing things together, especially if we’re able to fix our bugs in collaboration with others. We’re excited to do exactly that with all of you in 2020.

The Year in Glitches

For context, that’s more than Apple’s App Store! We mentioned crossing the 2.5 million mark earlier this year, and it’s clear the community on Glitch is creating the cutting edge of the web. We’re proud to enable creativity with code like no tool has done before.

You asked, and we delivered — Glitch for Visual Studio Code

You can now develop Glitch apps entirely using Visual Studio Code, the most widely used developer environment. Download the extension today on the Visual Studio Marketplace!

You helped us partner with MythBusters Jr.

Glitch teamed up with Adam Savage for the premiere of MythBusters Jr., a show where six of the nation’s most talented kids tackle a variety of scientific myths. We created companion Glitch apps for each episode, which take the experiments to a whole new level.

You helped us develop three new starter kits

Since our starter kits for React and website building were such a big hit, we made three new starter kits this year! Learn more about WebVR using A-Frame, build your first Discord bot, and then have some fun with our Glitch Party starter kit!

Anyone can build the web with Glitch, so we put that to the test at some of the Web’s biggest events this year! We brought Appy Hour to XOXO, got our remix on at Capitol Royale, and took questions with Mindy Kaling at this year’s Twilio Signal conference!

Function, our tech podcast hosted by Glitch CEO Anil Dash, returned for season 2 this year with a big question: can we trust the Internet? Anil talked with authors, advocates, and developers to uncover the answer.

You helped us make history with Revision Path

Revision Path became the first podcast to be included in the permanent collection of the Smithsonian’s National Museum of African American History and Culture -- a tremendously significant milestone!

We've been bootstrapped for almost 20 years, so the decision to raise funding wasn't one we took lightly. With this investment, we’re able to turn our words into policies and practices that are unprecedented for a company at our stage.

You kept us honest as we expanded our board member search to the community

We think we have a chance to make a fundamentally more innovative strategy and a dramatically more inclusive company culture by making our call for board members as open as everything else we do at our organization.

We've more than doubled in size and with that growth, we've learned a lot. There's more to say about what these lessons are, but we're going to be putting those into practice in 2020 with a renewed focus on making Glitch a great place for both users and employees alike.

Glitch Year in Review

Last week, on Monday the 4th of November, 2019, we had a seven hour outage. At 2.14pm UTC we deployed a new release to Glitch. Normally, we do this many times a day, without incident. In this instance the code we released broke our API servers, which resulted in the sitewide outage. During this time you were unable to access the Glitch site (which is a Glitch application) and your own Glitch projects.

As part of our normal process, we reverted the change and re-deployed. This however, did not result in the API servers recovering. After several hours of diagnosis, we identified a combination of issues, principally a crash loop in our API servers and very aggressive retry logic in our API proxies, that prevented the API servers from recovering. We re-deployed a new fleet of API proxies to address the issue, the API servers returned to normal, and the site began serving traffic again at 9.00pm UTC.

We’re deeply sorry this occurred and are grateful for the patience and support shown by the community. To help understand this outage and what we’ve learned from it, we want to share with you what happened and why it took so long to resolve.

At 2.14pm (UTC) a release was deployed to production. The triggering release was a substantial redesign of our logging module, called ng-logger. This is used by all of our backend services to aggregate and send telemetry to a number of different services. We believe the accidental introduction of a “deep clone” led to a depletion of memory, leaving our API servers unable to process requests.

The release led to an immediate drop in requests being served by our API proxies. Automated alerting via Pingdom and DataDog triggered a page at approximately 2.15pm, 1 minute into the deploy. The page triggers were Pingdom being unable to access the Glitch site, the API and a number of other key sites. After we detected the drop in requests, we began tracking the incident. Our Infrastructure team began to diagnose the problem and our Support team notified users of an issue.

We identified the immediate culprit as the recent deploy. We reverted the deploy and this new deployment was completed by 2.41pm. Unfortunately, rather than resolving the issue as we had hoped, the API servers remained locked.

We then began to diagnose the issue further. Our diagnosis was hindered by some gaps in our telemetry. We have begun to instrument all of our services with distributed traces but the process is not yet complete. This means we have limits in what we can observe outside of our API and API proxy servers.

During our diagnosis we identified several problems that we believe either contributed to the outage, or exacerbated the underlying outage. These included:

We have very aggressive retry logic in the API proxies, and some related systems, resulting in repeated attempts to contact the API servers. This kept the API servers overloaded and locked up.

A possible crash loop in the API service due to how we handle Sequelize timeouts.

Once we’d identified these issues, we determined that we needed some way of diverting traffic away from our API proxies to us to spin up a new fleet that wouldn’t become locked down immediately due to the flood of traffic. We made some changes to our load balancing configuration to allow us to create new fleets of API proxies that would start without receiving traffic.

Once these fleets were created, we began to send traffic to them and the API servers began to recover. This recovery began at 8.45pm and full site recovery was achieved at 9.00pm.

We learned a lot during this process. We conducted a blameless retrospective with the involvement of most of the product, design, and engineering teams, as well as a few other folks from across the company. It was our first “at scale” retrospective and we learned a lot about how we will run retrospectives in the future.

We also learned a lot about our incident management process. We’ve grown dramatically in the last year and some people on the team weren’t familiar with the process. Their first exposure to it was during this incident. We’ll be updating and familiarising everyone with the process going forward.

Our existing incident process also didn’t call for a “scribe” role to record the timeline of events concurrently with the incident, meaning we had to reconstruct events and data after the incident. We’ve updated our process to clearly define this role and ensure a timeline is initiated when the incident is declared.

We’re pleased our monitoring identified the issue in a very short period of time and that our (only partially-implemented) observability framework through Honeycomb allowed us to rapidly test and resolve many theories. It’s a priority for us to complete the deployment of this observability framework to additional parts of the platform to remove the current gaps in coverage. This lack of complete coverage resulted in some time as we followed false leads and leading to some frustration as we occasionally ran out of ideas of what to investigate.

We’ve identified we need to work on the retry logic and the timeouts of the API servers and proxies. We’re also going to be looking at our deploy process, which could be more resilient and better designed, especially to allow us to deploy in more staged manner. This might have allowed us to mitigate the issue before it hit the whole fleet.

This outage was upsetting and stressful for our users and for the team. But we learned a great deal and are correcting the issues that allowed the outage to occur and going deeper on our incident management, deploy and other processes to ensure future incidents are handled more efficiently. Thank you for your patience during the outage and we'll see you on Glitch.com!

Details of the Glitch outage on November 4th, 2019

Most people who use technology don't stop to wonder, "Who's on the board of directors of the company that made this product?" But in a moment when tech is increasingly leaving us feeling uneasy, or even creeped out, unsure if we can trust what's happening with our data or whether a company has our best intentions in mind, it turns out this is a question that matters.

So today, we're doing something unprecedented in pushing for accountability and inclusion for a tech company: We're making an open call for a board member for our company. It's just one step toward ensuring that we build a lasting, successful business that does right by everyone we serve.

Now, if you like Glitch and just want to use it without thinking about the company behind it — great! Make awesome stuff, we're glad to have you in the community. But many of you have told us you appreciate that we're trying to ensure that Glitch isn't just a company that makes an awesome product, but is thoughtful about being responsible to the communities we serve. And this is our next big step.

At Glitch, we're a rapidly-growing, deeply innovative startup that serves an incredibly broad and brilliant community. Currently, our board consists of our co-founder and chair Joel Spolsky and me, Anil Dash, as CEO.

We're looking to add at least one more voting board member, as well as potentially one or more non-voting board observers, with the goal of broadening corporate oversight and accountability, helping inform and shape company strategy, expanding the company's network of relationships, and assisting in key tasks like high-level recruiting or partnerships.

Conventionally, these kinds of seats on a board of directors are apportioned through a closed private backchannel, or are simply negotiated by investors as part of the fundraising process. We think we have a chance to make a fundamentally more innovative strategy and a dramatically more inclusive company culture by making our call for board members as open as everything else we do at our organization.

Standard expectations for a board member include a deep familiarity with the communities, customers and audiences Glitch is looking to serve, experience growing and scaling a meaningful business, and the highest personal and ethical standards for a steward of our company.

That being said, we're open to unconventional and unexpected candidates as well! This new board member does not necessarily have to have prior experience on the board of an early-stage startup, and naturally we want to explicitly welcome people who belong to underrepresented groups to nominate themselves.

We're particularly interested in people who can complement or expand the skill sets that Joel and I are familiar with. If you've got deep experience with how to grow a high-scale B2B SaaS business, or a strong background in building large-scale creator communities, or fluency in how to build a world-class consumer brand in media and culture, or any other particular expertise that would take Glitch to the next level from a corporate standpoint, please do get in touch.

Reach out and send us a message to openboard@glitch.com  to get in touch. Tell us a bit about yourself, and what things inspire you on the web or in your favorite creative community, and of course which parts of building a thriving, meaningful business are most compelling to you. And you can suggest others for the board — so don’t be shy about passing this call along, or even just letting us know about someone to contact.

Once you do, we’ll get in touch with you with any follow up questions and to schedule a call so we can get to know each other. (And just like everything we do at Glitch, everyone will get a response.)

Obviously, the core responsibility of a board member is to ensure our business is run successfully, effectively and responsibly, and to encourage corporate accountability. You’ll be there to make sure we’re doing right by our community, our users and employees. Your responsibilities will include attending quarterly board meetings, typically in person in NYC, but remote can work as well.

If you have special skills or qualifications that are pertinent to our work, we’re happy to accommodate those in your responsibilities as a board member, and we’ll work with you to strengthen any necessary skills as well.

We are excited to bring our company and our community to a new level by inviting a new board member to help guide our growth and evolution, and we can’t wait to welcome a new leader to our team.

An Open Board

Glitch is three things. It's a simple tool for creating apps and websites that's enabling everyone to create on the web - whether you're a professional developer or just starting out, and even as part of a team. It's also a friendly, creative community comprised of millions of folks, from coders and designers to artists, activists, students, and educators. And it's a different kind of company - one that's setting the bar for thoughtful and ethical practices in tech, showing the industry that we can do better.

It's a big vision, and to do all those things right we need the resources to deliver. So we're announcing today that we've raised $30M in venture capital funding from Tiger Global Management.

We've been bootstrapped for almost 20 years, so the decision to raise funding wasn't one we took lightly. We know that a lot of creative communities online lost their way after taking funding, and we thought a lot about that risk. But we don't intend to repeat such mistakes, so we've raised funds on our own terms.

We're fortunate to have an incredible team, founders that have built multiple successful companies, and experienced leadership, which meant we could take our time and seek out funding in a thoughtful way, finding partners who believed in the long-term vision of what we’re trying to build. (And it’s especially unusual that we went with a single investor for the entire round of funding, to keep things simple and make sure we’re all on the same page.)

We're confident our fund-raising will only be a positive, and here's the proof: we actually closed the funding last year. We didn't announce it right away so we could show you that it's going to be good, rather than just make empty promises.

Since then we've doubled-down on building a friendly and welcoming community that's changing the way the web is made. We've grown our team of talented folks to extend our lead building innovative features that creators and developers love. We've continued to put our values into practice, honoring our core principle of valuing people - whether that's community members or the people on our team. With pay transparency, climate leave, public inclusion stats, and our open-source employee handbook, we're not just trying to say the right things, we're following through on those words by turning them into policies and practices that are unprecedented for a company at our stage.

There's a lot more to do, and we're just a small but growing company that's competing with giants. But if you're looking to take on an incredibly rewarding challenge while working with one of the most thoughtful and creative teams in tech, then take a look at our open roles. We're hiring strong, inclusive, experienced leaders across Engineering, Marketing, Design, and People.

Glitch Raises $30M Series A Round from Tiger Global

We're evolving "developer tools" into a creative and expressive platform that everyone can use to create the web. On Glitch, coding with friends is like working together in Google Docs–multiple people can work on the same project at the same time. There's no setup, and you can see changes live on the web as you type.

By radically lowering the barriers to creating with code, our creative community of millions of people has now made more than 2.5M apps. For context, that’s more than Apple’s App Store, though since people create on Glitch by remixing each other’s work, it’s not exactly an… apples-to-apples comparison. 😇

From useful tools that solve problems at work, to VR experiences, smart bots, and apps for important causes, the community on Glitch is creating the cutting-edge of the web.

Take Julius Tarng's "tokimeki-unfollow," it's the perfect app for tidying up your Twitter timeline. Decide whether each person you follow still sparks joy. If not, hit that unfollow button! As Samantha Cole writes in Vice, "if hell is other people, Twitter is a whole other kind of damnation. But after unfollowing 50 people… I can say that at least the meditative process of considering my connections sparked a little joy."

With "nelson" created by Arielle Vaniderstine, you can tailor the perfect playlist to how you're feeling right now. Specify the genre, tempo, popularity, and several more esoteric attributes from the valence to danceability. As The Verge put it, with Nelson you can "make yourself some half-human, half-algorithm cyborg playlists." Or perhaps you're more worried about your secret love of Enya getting out? Then Eric Lewis' "make-all-spotify-playlists-secret" is the app for you.

There are fun apps too, like "webcomicname-mashup". Created by Ravelry co-founder, Casey Forbes, it's an addictive generator for creating your own versions of Alex Norris' 'Oh No' comics. From reflections on our productivity-sapping obsession with gadgets to poignant comments on the state of discussions of identity and gender, the results can be en pointe.

Or maybe you've always wanted to create your own comic, except there's just one problem–you can't draw? Don't worry, the bots have your back. Monica Dinculescu's "magic-sketchpad" uses machine learning to complete your sketches for you.

While Aaron Z. Best's "FoodHype" food trend generator serves up novelty food titles that Food & Wine quipped "are the stuff of meat-sweat-induced fever dreams." A few clicks in and you'll be questioning whether they are actually fake foods or real clickbait headlines.

Of course, folks have created apps that help advance important causes too. Like "congress-tracker" by Jason Crane, which utilizes ProPublica's Congress API to make keeping up with bills and statements by members of Congress on gun violence easier. And Baratunde Thurston, the Emmy-nominated ex-producer of The Daily Show, created "livingwhileblack." It asks whether you can tell which headlines are real, highlighting the phenomenon of white people calling the police on black people simply living their lives.

Glitch's community also includes some of the biggest companies in Tech. Google's Material design team launched "material-theme-builder" on Glitch, which you can use to style and remix themeable components and create your own custom version of Material Design. Slack share template apps and tutorials using Glitch to make building bots easier than ever. While the Twitch dev team routinely live stream using Glitch on Twitch.

We're working with partners across industries, not just tech. Like teaming up with Discovery and MythBusters Jr. to transform their science-based TV episodes into interactive apps. Or working with the likes of Questlove, Adam Savage, and the publisher Andrews McMeel on several book launches.

But ultimately, what we're trying to do is enable everyone to create the web. It's easy to forget in this era of Unicorn startups and billion-dollar IPOs that many people got started on the web by tweaking the HTML of a GeoCities page or perfecting the CSS on their MySpace profile. Back then, people were almost as likely to make a web page as read one. Now though, things have changed. Most modern websites all look the same, and people spend almost all their time using just three apps. So it seems more important than ever to remind ourselves that the web is still a thing we can all make, not just something we consume.

We're proud to be enabling creativity with code like no tool has done before, and to be working alongside the most friendly, and thoughtful community on the internet.

We can't wait to see what you all create next❣️

Glitch Now Has More Apps than Apple's App Store - 2.5 Million of Them

We started out as Fog Creek Software, an independent tech company that always put people first. We pioneered remote-working and private offices for creative workers more than a decade ago. Now we're building the friendliest, most inclusive, and welcoming social platform on the internet.
Our approach begins with solid fundamentals. We're built with sustainability in mind, and that extends to the way we're funded too: We're independent, privately held, and transparent and open in our business model and processes. That gives us the freedom to make the best choices for the long-term interests of Glitch and our community.

Unlike other social networks, we've put the safety and health of our users first since day one. That means pro-actively considering vectors for abuse when we design new features. And we've hired community health engineers whose job is to think through the impact that product developments have on the community. The result is a healthy community by design. Oh, and we'll never tolerate hate speech - it's not actually complicated.

We're doubling-down on providing the best place to work in the entire tech industry. Each person has both private and collaborative workspaces. We respect working hours because we know our staff does their best work when they have work/life balance. Coworkers don't even @mention each other in Slack when they're not working, and we have almost no email.

But that's just where we start. Pay transparency is a cornerstone of how Glitch treats employees. We want staff to  they're being paid fairly. All job listings include a salary range, and we share salary ranges by role internally so that no-one has to worry that other folks are being paid differently for doing the same work. We respect everyone's contributions toward our goals regardless of their role, so executive pay is capped at 5X the lowest salary.

We don't want our staff to have to worry about their health either, or that of their family. That's why we've always offered complete health insurance for every employee. We provide great health insurance with a really high deductible and then we pay the entire deductible. There are unlimited sick days, and we have generous policies in place should folks need to take care of a sick family member.

While we're proud to be headquartered in New York City, about half of our employees are remote. We have a strong remote work culture and all of our meetings are online, regardless of who is attending, so everyone can contribute as well as each other. At the start of each meeting, we run an app, on Glitch of course, that picks out a note-taker. This is so that we each take turns keeping notes because we know that otherwise women or other underrepresented team members often feel unduly obligated to handle such tasks.

Inclusion efforts that aren't just platitudes

While we're off to a good start, there is a lot more work left to do. Like most tech companies that have been around for two decades, we used to be a really homogenous place. Unlike most tech companies, we admit that we screwed up and we're not making any excuses for it. Our inclusion efforts aren't just platitudes. We're making real changes to build a more inclusive culture.

It starts from the top - we have a CEO who's a vocal advocate for underrepresented workers in tech, and we've changed everything from our recruiting and ally skills training to the way we design our products, all with a goal of ensuring we're a place that's welcoming and supportive to everyone. And unlike most companies our size, we don't shy away from sharing diversity stats either.

We can't promise we won't make mistakes but we can promise to try and fix them. We aim to be on the inside what we hope to inspire on the outside. After all, it's impossible to trust a company if you know they don't practice what they preach. That's why we're committed to zero gaps between our stated and lived values. And that's why our employee handbook is public and open-source. It spells out how our company runs day-to-day, it's what we use to help new employees get up to speed, and what our employees refer to when they want to know about company policies.

Most people of conscience are rightly worried about the effect that tech companies are having on civil society and culture. But in response, few companies seem to be trying to always do the right thing. At Glitch, we take pride in being part of an organization that is still trying. And our community, partners, and industry colleagues seem delighted by such optimism. But most importantly, we want to prove that a group of people can still create a healthy community, a successful business, and have a meaningful impact on society, all while being ethically sound.

It's Possible to Build a Big, Important Tech Company That Is Ethical, Too

He also serves on the boards of Stack Overflow and the Data & Society Research Institute, and was formerly a contributing editor of WIRED. He’s been blogging since 1999 and won’t stop telling people about that one time he was on the Desus and Mero late-night show.

Incidents

The Workers Who Keep the Web Safe in an Unsafe World

Animal Crossing Helped Me Get Back to Real Life

New Rules of the Classroom: Remote Teaching in the Age of Covid-19

Better Tech: Why We Need Calm Technology Now More Than Ever

Function with Anil Dash

Open World is a fiction anthology podcast about how science and technology serve as a backdrop for imagining a better future, helping us envision the positive influence that science and tech can play in a real future. 

Open World is produced by Keisha "TK" Dutes and hosted by critically-acclaimed podcaster Rose Eveleth, for Glitch. By speaking to the pressing concerns of our times through love, friendship, community, compassion, and sustainability, the host will help listeners imagine new ways forward into a future that is less scary and more positive, and something we can start working on constructively.  

Open World launches weekly episodes in Spring 2020. Want to contact the show? Email youropenworld@glitch.com.

Open World

Shift Shift Forward is a podcast that showcases everything that makes Glitch the best place to create on the web. We’ll talk to some of our top creators, explore cool apps, and even hear from the people who work at Glitch!

Shift Shift Forward

From idea to code in seconds, build and learn alongside the most creative coders on the Web

Company News